For decades, medical offices have relied on mailing paper bills to collect from patients. But as more costs shift to patients, this old way of doing things is eating up time and money—and younger patients just aren’t opening their mail.

The Real Cost of Paper Statements

Printing and mailing a single paper bill costs between $2 and $5 once you add up postage, paper, and staff time. If your office sends 1,000 statements a month, that’s about $3,000 every month—$36,000 a year—just to get bills out the door. And many of those envelopes never get opened.

Why Younger Patients Ignore the Mail

Millennials and Gen Z now make up a big part of your patient base. According to Pew Research and USPS, people under 40 check their mail less than once a week. Most want digital reminders or mobile apps to handle their bills. So even if you spend thousands on postage, your younger patients might never see the bill. That means slower payments and more unpaid balances.

How Balance Collect Changes the Game

Servistree’s Balance Collect feature automates the whole process. Instead of mailing paper, the system:

• Automatically charges patient balances when they’re due
• Instantly notifies patients by text or email when a payment goes through
• Cuts out printing, postage, and manual mailing costs
• Reduces staff time spent chasing down payments

By going digital, practices can save up to 80–90% of their billing costs.

Real Savings, Real Results

Here’s what it looks like in practice:

Number of Statements	Cost Per Statement	Annual Cost (Paper)	Annual Cost (Digital)	Annual Savings
1,000/month	$3.00	$36,000	~$3,000	$33,000
2,000/month	$3.50	$84,000	~$5,000	$79,000

Even smaller offices can save tens of thousands of dollars a year—and get paid weeks faster.

Better for Patients, Too

Balance Collect isn’t just about saving money. It also makes life easier for patients:

• Faster communication: Patients get real-time payment confirmations
• Better transparency: Digital receipts clear up confusion and cut down on disputes
• More convenience: Patients can pay the same way they do everything else—on their phone

These small changes build trust and make your office easier to work with.

A Greener, Smarter Way to Bill

Ditching paper bills isn’t just good for your bottom line—it’s better for the planet. Sending 12,000 statements a year uses about 250 pounds of paper and creates nearly 1,000 pounds of CO₂. Switching to Balance Collect helps your office go green and keeps up with what patients want.

Why Wait?

Every day you keep mailing paper bills, you’re wasting money, time, and patience.

Balance Collect Helps You

• Save thousands every year
• Speed up your cash flow
• Cut down on admin work
• Make patients happier

Ready to stop mailing paper and start saving? Call 866 944-3244 or visit servistree.com/industries/healthcare to see how your practice can automate billing, collect balances faster, and keep more money in your pocket.

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