FAQs

What contractual obligations will I have with Servistree?

With Servistree Merchant Services and Credit Card Processing, you'll never be under any contractual obligation, yearly, monthly or otherwise. We'll always do everything within our power to exceed your expectations, but should you decide to cancel your account anyway, all we require is a simple email with your authorization to close your account.

Are there any cancellation or early termination fees of any kind?

No, Nada, Zero, None. We only want to do business with people who want to do business with us. We treat are clients how we like to be treated. We make it easy to sign up and easy to close your account. All we require is a simple email with your authorization to close your account and your account will be closed within 48 hrs,

Why should I choose Servistree Merchant Services and Credit Card Processing over a company like Square or PayPal, who offer me a flat rate to pay on all of my cards?

Certain companies offer flat rate billing structures exclusively. While this may seem appealing, most flat rate programs are priced well above actual cost on popular interchange categories.
When a merchant is on a flat rate billing structure, they don't get to take advantage of lower priced card types. At Servistree we provide cost plus billing as well as flat rate billing to meet your individual needs and ensure you are paying the lowest rates possible. Your dedicated Sales Professional will show you the best solution for you.

Click here for more info and to learn from a specialist.

What are Merchant Services?

Servistree merchant services encompass all the business services we provide along with credit card processing. From payment processing, e-commerce, POS (point-of-sale) systems, and website integration to our 24/7 US based customer support and dedicated local representatives.

Often interchanged with the term credit card processing, merchant account or merchant services are a type of financial service that allows businesses of all sizes to accept any form of non cash payment for goods or services.

How long does it take to establish an account through you?

The average time from our receipt of your signed, completed application to your equipment delivery is less than 7 days. This time-frame covers credit underwriting, account establishment, and shipping time. Equipment is sent 2nd-day air, unless expedited shipment is requested (additional expenses may apply). Upon receipt of equipment, customer training is available immediately upon request and is typically completed in less than 3 days.

Do you help me get started?

Yes, one of our exceptional representatives will make sure you have all the information you need to get started. He or she will walk you through the simple equipment installation process, as well as explain how to use it. Our customer service center is available 24/7 to help, too.

Why do you need a credit check and/or my financials as part of the setup process?

Credit checks and business underwriting are required by certain payment networks and are necessary to determine if the business and business owners are financially responsible.

When can I begin processing?

Once you receive your equipment and go through a brief telephone training process, you can activate your account and begin processing right away. Your equipment is typically received within 2 business days after account approval.

How long does it take to get the money from my credit card purchases?

Funds are electronically deposited via an Automated Clearing House (ACH) transaction into your designated bank deposit account, typically within 2 banking days. We also provide same business day and next business day funding for an additional monthly fee.

When do you charge my account for charges and fees?

Your designated bank account will be charged for all related fees on or around the 5th of the month following the activity, via an Automated Clearing House (ACH) transaction. The details of your charges will appear on your statement that would be received the first full business week of the month following the activity.

What is interchange and how does it affect my processing costs?

Multiple entities are responsible for the complete end-to-end processing of your credit card transactions. These include the card associations (MasterCard and VISA), a card-issuing bank, a processing bank, a service organization, a telecommunications network, and a settlement bank. Your pricing or discount rate reflects the various fees earned by each of the parties to enable you to securely accept credit cards. Interchange fees affect all industries and are evaluated annually based on an analysis of industry costs and economic conditions. Although Interchange fees are applied to all credit card processors equally, they fluctuate in amount based on a variety of factors. Discuss these with your sales representative to find out what options your business may have.

How can I save money on my credit card transactions?

Retail businesses can keep transaction costs to a minimum by taking steps to ensure they process "retail qualified" transactions. The "retail qualified rate" is the least expensive discount rate and in most cases it applies to a transaction in which you physically swipe the card and receive an electronic authorization for the transaction. In addition, for a transaction to be charged the "retail qualified rate" you must settle the transaction (electronically transmit the transaction for payment by the issuing bank) within 24 hours.

What about controlling card costs for non-retail businesses?

Processing costs are higher for non-retail businesses where the purchases are made with the customer in the card-not-present environment, but you can keep the costs to a minimum by "batching" or depositing in a timely manner and providing any additional information required by Visa and MasterCard on each of your transactions. Required transaction data will vary based on business type and processing environment but includes things like invoice or PO

What is a chargeback?

A chargeback is a transaction disputed by the cardholder or card issuer. There are many reasons for chargebacks, but the most common are returned merchandise, terminated services, disputes, errors, or fraud. Merchants must be able to provide proof that a valid transaction and payment card sale was completed in accordance with the applicable card network regulations or risk having their account debited for the disputed amount.

How can I avoid chargebacks?

To avoid chargebacks, act promptly if contacted directly by the cardholder to resolve a dispute. By working directly with the cardholder, you can avoid costly fees and processing costs as well as promote goodwill with your customer. It is important to carefully track and manage the chargebacks that you receive, and know your representment rights. A chargeback translates into extra processing time and cost, a narrower profit margin for the sale, and possibly a loss of revenue.  

I want to get my money faster. How can I make this happen?

We provide next business day funding and same day funding up to $25,000.00 per batch  for an additional monthly fee. If you are interested in the service, please contact us to learn more.

What do I do if there's a dispute (Chargebacks and Retrievals)

A chargeback is a transaction disputed by the cardholder or card issuer. Businesses must be able to provide proof that the disputed transaction is valid and in accordance with Visa/MasterCard regulations or risk having their account debited for the disputed amount.

If you receive a chargeback, we will debit your DDA for the amount of the transaction, including any applicable currency fluctuations, and send you a chargeback notice. This notice includes the details of the transaction as well as specific instructions on how to respond. A business receiving a chargeback notice must provide proof that the transaction is valid and satisfactory to the rules/regulations of Visa/MasterCard to get money back. Receiving a chargeback notice can also mean extra processing time and cost to you, a narrower profit margin, and possibly a loss of revenue. That’s why it’s important to carefully track and manage the chargebacks that you receive, avoid future chargebacks, and know your representment rights.

After being notified by a cardholder about a disputed transaction, the cardholder's issuing bank may order a copy of that particular sales draft through us to determine what occurred at the point of sale. This is called a copy request or retrieval. A retrieval request most often occurs when a cardholder loses their copy of the transaction receipt, does not remember the transaction or questions the transaction for any reason.

What are some best practices for credit card processing?
  • To avoid chargebacks, act promptly if contacted directly by the cardholder to resolve a dispute.
  • If the cardholder does not contact you, respond to inquiries with as much information as possible about the sales transaction in question.
  • Limit one authorization for each settled transaction.
  • Obtain an authorization code. Refuse to process a transaction when you receive a declined code during authorization.
  • To verify cardholder account status, perform a zero value account verification transaction instead of $1.00 authorization transaction.
  • Include a description of the goods or services on the transaction receipt.
  • Deliver merchandise or services before charging the card.
  • Include the CVV2/CVC2 and AVS codes for card not present transactions, if applicable.
  • Submit transaction receipts on the same day the transactions are authorized.
  • Make sure an imprint appears on a manual transaction receipt or that the relevant transaction information appears on the terminal-generated transaction receipt.
  • Do not accept expired cards or cards having effective dates after the date of the transaction.
  • Void authorizations within your outstanding batches if they are not going to be settled.
  • Call for Voice Authorization if you are still suspicious of the cardholder, card, or transaction after receiving an approval code.